Current as of 20 Jan 2025
Privacy Policy
Effective Date: 20 January 2025
Last Updated: 20 January 2025
Soraia (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard information when you visit our website [https://www.soraia.io] or interact with us.
1. Who We Are
Soraia is a digital consultancy and software development company offering AI-powered software, automation tools, and digital transformation support.
If you have any questions about this policy or your data, you can reach us at:
📧 info@soraia.io
2. Information We Collect
We may collect the following types of personal data:
- Contact Information: When you fill out our forms (e.g., “Talk to Us” or “Apply”), we collect your name, email address, phone number, and your message.
- Technical Information: Through cookies and analytics tools (e.g., Google Analytics), we collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Usage Data: From integrations using Make.com, including workflows or data automations that you interact with (e.g., via form submissions or booking systems).
We do not collect or process any sensitive data unless explicitly required and consented to.
3. How We Use Your Information
We use your personal data to:
- Respond to inquiries and provide services
- Analyze website performance and user behavior
- Improve our services and website functionality
- Send relevant updates if you have opted in
- Maintain system security and integrity
We only process your data where we have a legal basis to do so, including:
- Your consent (e.g., newsletter signup)
- Contractual necessity (e.g., service inquiries)
- Legitimate interests (e.g., site analytics)
- Legal obligations
4. Cookies and Tracking
We use cookies and similar technologies via:
- Webflow (for site performance and user experience)
- Google Analytics (to track and improve website performance)
- Make.com (to power workflow automations from form submissions and actions)
You can control cookies via your browser settings. For detailed cookie usage, see our Cookie Policy.
5. Third-Party Services
We use the following processors:
- Webflow (hosting and CMS)
- Google Analytics (data analytics)
- Make.com (workflow automation)
We ensure these processors are GDPR-compliant and, where applicable, have Data Processing Agreements (DPAs) in place.
6. Data Storage and Retention
- We retain personal data only as long as necessary for the purpose for which it was collected.
- Contact form submissions and analytics data are stored securely and typically retained for up to 24 months unless otherwise required by law.
7. Your Rights (GDPR)
If you are located in the EU or UK, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability (to move your data to another provider)
- Withdraw consent at any time
To exercise any of these rights, contact us at info@soraia.io.
8. Data Security
We take appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. These include SSL encryption, role-based access control, and secure third-party processors.
9. International Transfers
If we transfer data outside of the EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses approved by the European Commission).
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with a revised “Effective Date.” We encourage you to review this page periodically.
11. Contact Us
If you have questions or concerns about your privacy, please contact:
📧 info@soraia.io
📍 Soraia — Via Losana 13, 13900, Biella (Italy)
Frequently asked questions
We prioritize user-friendly design and build tools that match your real-world workflows. By involving stakeholders early, iterating quickly with visual development, and offering multilingual support and smooth onboarding, we make sure your team actually uses and loves the tools we build—no massive training required.
No-code and low-code platforms allow us to build scalable, secure, and cost-effective applications faster than traditional development. This means shorter launch cycles, easier updates, and intuitive interfaces that require less training—without compromising performance or customization.
We’ve successfully delivered software and automation solutions for startups, marketing agencies, tourism companies, logistics, and financial services across more than 10 countries. If your team is drowning in Excel files or switching between outdated tools, we can help modernize your tech stack and align it with your business goals.
By automating time-consuming tasks like data entry, email responses, document processing, and reporting, we free your team to focus on high-value work. Our AI integrations help uncover actionable insights, personalize user experiences, and reduce human error—leading to significant time savings and improved operational efficiency.
We specialize in building custom AI-powered software tailored to your specific workflows. From automating repetitive tasks to creating AI chatbots, predictive analytics, and CRM tools, our solutions are built to reduce manual work, improve team efficiency, and deliver data-driven insights. Whether you need internal tools or customer-facing applications, we ensure your team will love using them.
We build custom applications using open standards, modular architecture, and well-documented APIs—ensuring you can evolve or migrate your system without being tied to one platform, developer, or tool. You maintain full ownership and control of your code, infrastructure, and data.
Our solutions are designed on modern, cloud-based architecture using scalable databases and flexible backend systems. We future-proof your product by anticipating growth, integrating performance monitoring, and enabling smooth upgrades as your team and customer base expand.
We follow an agile, iterative development process with weekly check-ins, demo sessions, and transparent project management tools. From kickoff to launch, you'll have visibility over progress, direct contact with our team, and shared access to documentation and prototypes.
Timelines vary based on complexity, but most projects take between 4 to 12 months. We prioritize speed without sacrificing quality by using no-code/low-code tools and streamlined collaboration—delivering fast results and early value.
A website displays content and is often static, while a web application is interactive and dynamic—built to perform specific functions like processing data, handling user input, and connecting with databases. Think of your banking dashboard or CRM system: that’s a web app.
Still have questions?
