“AI agent for verbal notes. Days of work saved, diplomatic precision intact.”

Note: the client name, founder, product name, and identifying details are covered by NDA. The following describes the real case in anonymised form.

Context

The client is a European company providing software tools for the management of international diplomatic events. Their end customers are institutional actors — ministries of foreign affairs, embassies, international organisations — that need to coordinate meetings, missions, and formal exchanges between states.

The Real Problem

Diplomacy operates under rules that off-the-shelf software simply doesn’t handle:

• Verbal notes, formal documents exchanged between states, with precise syntax, headings, and ritual formulas. A misplaced comma can change the political meaning.
• Restricted users — not everyone can see everything. Different access levels for consuls, ambassadors, staff, and counterparts.
• Archive compliance — every document generated must be archived according to the sector’s document retention rules (years, format, metadata).
• Per-client-state multi-tenancy — each government client must have its own isolated environment, with its own data, rules, and users.
• Customer support tooling — the client’s team must be able to support each end-state without accessing cross-tenant data.

All of this is well beyond what a generic CRM or off-the-shelf SaaS can provide. A custom platform was the only answer.

What the AI Agent Did

Soraia built a multi-tenant platform for diplomatic event management, with a dedicated AI agent for verbal note generation:

1. AI verbal notes generator — takes event context as input (states involved, date, subject, language) and generates the verbal note in strict compliance with diplomatic protocol. The client’s team reviews it; the agent never signs final documents.
2. Multi-tenant architecture — each government client has its own isolated environment, with its own users, data, and access rules. Zero cross-tenant data leakage.
3. Restricted users with SSO + OTP — enterprise-grade authentication, granular access levels (read-only, edit, admin), mandatory 2FA on sensitive roles.
4. Archive integration — every document produced is archived according to the client’s retention policies, with structured metadata for audit and future retrieval.
5. Customer support tooling — the client’s team can support each end-state from a centralised console, without seeing data that isn’t theirs to see.

AI is a tool for acceleration, never a replacement for diplomatic judgement. The official reviews and signs; the agent handles the drafting.

Results

Scaling to multiple government clients without multiplying team hours: each new state is added as a tenant with no dedicated deployment required.

Responsiveness explicitly praised by the founder: in a sector — diplomacy — where timelines are often long and vendors slow, Soraia’s speed was called out as a genuine differentiator.

Reduction in time per verbal note from manual drafting to AI-assisted drafting: hours of qualified team time saved for every event handled.

DPA amendments for new states handled as a standard onboarding step: GDPR and sector compliance is built in, not bolted on.